REFUND & RETURNS POLICY
Greetings from MB Fitness Equipments. Our Refund and Return Policy is to make clear the procedures and requirements pertaining to returns and refunds of merchandise.
Eligibility for Returns
Returns from customers may be accepted within 30 days after the original purchase date. The item needs to be in its original packing, unused, and in the same condition as when it was received in order to qualify.
Initiation of Return
Please email our customer service department at info@mbfitnessequipments.com to start the return process. Name the item you want to return, its specifics, your order number, and the reason for the return.
Return Shipping
Unless there is a reason for the return (e.g., you received a faulty or wrong item), customers are liable for the return shipping fees. To guarantee that the item is returned safely, we advise utilizing a trackable delivery method.
Inspection and Processing
Our staff will examine the returned item to determine its eligibility after receiving it. We will handle the refund or replacement after it has been accepted. Refunds will be made using the original form of payment.
Refund Processing Time
Processing a refund could take up to 7 business days, depending on the financial institution and mode of payment. We are grateful for your endurance during this time.
Damaged or Defective Items
Please get in touch with us right once if you receive a defective or damaged goods. We can set up a replacement or give directions on how to return the item.
Exclusions
Some products are not returnable or refundable; they include gift cards, downloadable software, and personalized or custom-made goods.
Cancellation of Orders
Prior to shipment, orders can be canceled. After shipment, the regular procedure for returns is followed. For help with order cancellations, get in touch with our customer service department.
Policy Updates
MB Fitness Equipments is entitled to make changes to this payment policy at any moment. After they are posted on our website, changes have immediate effect.